Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lindarojas744@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lindarojas744@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lilistips123@gmail.com.

RETURN & REFUND POLICY

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Returns

  • Items can be returned within 30 days of delivery.
  • Products must be unused, unworn, and in original packaging with all tags attached.
  • Certain items (e.g., final sale, personalized products, or hygiene-sensitive goods) may not be eligible for return.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval status.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable, unless the return is due to our error (damaged or incorrect item).

Exchanges

  • If you need a different size or color, we recommend initiating a return and placing a new order to ensure availability.

Damaged or Incorrect Items

  • Please contact us within 7 days of delivery with photos and order details so we can resolve the issue quickly.

SIZE GUIDE POLICY

We aim to provide accurate sizing information so you can find the perfect fit.

General Sizing

  • Our sizes typically range from XS to XXL (availability may vary by product).
  • Each product page includes a size chart with detailed measurements.

How to Measure

  • Use a soft measuring tape.
  • Measure key areas such as bust/chest, waist, and hips.
  • Compare your measurements to our chart for the best fit.

Fit Notes

  • Some items may have a relaxed, slim, or oversized fit—this will be noted in the product description.
  • If you’re between sizes, we generally recommend sizing up for comfort or down for a closer fit, depending on the style.

Need Help?

  • Reach out to our support team for personalized sizing advice.

FREQUENTLY ASKED QUESTIONS (FAQ)

1. How long does shipping take?
Shipping times vary depending on your location and selected shipping method. Standard delivery typically takes 3–7 business days.

2. Can I change or cancel my order?
Orders can only be modified or canceled within a short window after placing them. Contact us as soon as possible.

3. Do you ship internationally?
Yes, we ship to many countries. Shipping fees and delivery times vary by location.

4. How do I track my order?
Once your order ships, you’ll receive a tracking number via email.

5. What if my item doesn’t fit?
No problem—refer to our return policy above to initiate a return or exchange.

6. Are your products true to size?
Most items fit true to size, but we recommend checking the size chart on each product page for accuracy.

7. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.

8. How can I contact customer support?
You can reach us via email or through our contact form. We aim to respond within 24–48 hours.